Medical Tourist Rights

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Medical Tourist Rights

Medical Tourist Rights, A Caucasian man sitting and waiting in the airport.

Medical Tourist Rights

What are your rights as a medical tourist in Istanbul?

Medical Tourist Rights – It’s the right of all medical tourists to have a proper treatment from health providers in any situation that can happen during their trip. Medical Tourist Rights in Istanbul should be respected by all hospitals, medical experts, institutions. International patients expect good, safe and successful treatment. Medical Tourist Rights

Many medical tourists are faced with improper care in foreign countries and much lower protection in difficult situations than they expect. Medical Tourist Rights in Istanbul by default consist of quality procedures, appropriate care, high standards of privacy and protect against risks to safety. SHIFT Hair Transplant clinic is able to respect all these clients’ rights when they came for a hair transplant in Turkey. Medical Tourist Rights

Before they accept the medical patients for care, a health care provider must make a contract, explicit and implicit, and acknowledge them for their rights.

A health care centres and medical institutions already set up Patient’s bill of right for local people that need medical help. International patients usually haven’t included in the typical bill of rights because they have special needs.

So, what rights you actually have as a medical tourist?

A private sign on a property's gate

You have rights to get a treatment according to personal values and believes.

Choosing of medical treatment

You have the rights to choose the medical treatment in another country and to have appropriate care and treatment. You also must have continuing medical care after returning home.

Medical Tourist Rights in Istanbul include a detailed examination of your disease from knowledgeable experts and high standards screening tools for its detection.

You have right to receive medication for pain relief according to the rules.

You have rights to expect continual care and a written summary after the discharge which contains information about the possible long-term care depending on the type of disease after you return home. Also, you can request all the necessary information about the cooperation between all institutions and providers which involve diagnosis, treatment, postoperative care. That also includes the list of names and contact details of people involved in the whole process. Your right is to get a description of the appeal your discharge if it’s needed. Medical Tourist Rights

Gathering information

Your rights as a medical tourist in Istanbul include requesting and receiving the evaluation of all charges for your medical treatment or care. You have rights to ask about the physician who will be the main expert in coordinating your care and any other health care providers about their identities, education, qualifications, medical license, and years of experience in performing necessary procedures. Medical Tourist Rights

A woman thinking which way to choose.

You have the rights to choose the medical treatment in another country and to have appropriate care and treatment.

You have rights to ask about health care institution, experience, and outcomes in performing necessary procedures, the technology they use and all of the facility’s rules, practices and patients’ responsibilities. SHIFT Hair Transplant facility is equipped with the latest technology that helps us to perform hair transplant in Turkey with the best possible outcome. Medical Tourist Rights

You have rights to get relevant information about your current health condition, possible options for treatment, procedure benefits and risks, recommended recovery period and possible medical alternatives.

Your rights as a medical tourist in Istanbul give you the possibility to ask about medications prescribed, their alternative names in your country, their normal actions, and possible side effects.

You have rights to know about the possible business relationship between the hospital, facility when you’ll get the treatment, payer or agent. Medical Tourist Rights

A female doctor taking care of a male patient.

You have rights to ask about health care institution, experience, and outcomes in performing necessary procedures.

Making decisions

You have rights to choose your support person whether it’s a family member or friend to be present at your examinations tests and meeting with doctors. It’s also possible to choose who will be informed on your behalf.

Your rights as a medical tourist in Istanbul also include making decisions about refusing of continuing the treatment to the extent regulated by law depending on your current health condition. After refusing treatment, you’ll be transferred to other appropriate care, physician or another hospital. Medical Tourist Rights

Protecting your privacy

You have rights to get a treatment according to personal values and believes, with respect of your country you’re coming from, language, race, gender, sexual orientation, religion, any kind of mental or physical disability, educational and economic status and the way you make payments.

When you need hair transplant in Turkey, SHIFT Hair Transplant clinic will do everything to protect your privacy.

You have rights to demand the whole procedure to be confidential and private. It includes all written and electronic records, consultations, discussions during the case and the treatment itself. It can’t be private only when its reporting is required by law. Medical Tourist Rights


Your rights as a medical tourist in Istanbul also consist of complaints about any part of the procedure which is not in accordance with the rules or your rights. You can ask for independent mechanisms for resolving disputes and expecting the positive outcome in a timely manner. Medical Tourist Rights

Hair Transplant Booking

Medical Tourist Rights
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Your relationship with SHIFT Hair Transplant is governed by the following Terms and Conditions. Our office is located at Gayrettepe Mah. Yıldız Posta Cad. No: 6 Beşiktaş 34349, Istanbul, Turkey with Registration Number: 77990-5. These Terms and Conditions are applicable to all our Treatment Packages. Please take your time to read through it before accepting because there are legal implications associated with it.


The use of the information and services offered by this website ( depends on your acceptance of its terms without any modification. SHIFT has the sole right to permanently or temporarily make changes to these terms and conditions, and cannot be held responsible for any damage that may be caused by such modifications, suspension or discontinuation to any third party or user.


“Agreement” – This Agreement.

“Terms and Conditions” – These Terms and Conditions.

“Schedule” – A document that gives a detailed description of the particular Treatment Package you intend to buy.

“We” – SHIFT Hair Transplant, incorporated as a medical tourism company at Gayrettepe Mah. Yıldız Posta Cad. No: 6/20 Beşiktaş 34349, Istanbul, Turkey (Registration Number: 77990-5).

“Trading Name” – SHIFT.

“Service Provider” – The medical expert that provides consultation, examination, medical procedure as well as care and aftercare.

“Destination” – Istanbul – Turkey.

“Treatment Package” – The list of all services including operation, private transfers, accommodation, host and pre-operative tests (if needed) that you have chosen to buy from SHIFT.

“Procedure” – The medical surgery or treatment you have decided to undertake.


1.1. Based on your service preferences, the cost of your Treatment Package will include the costs of one or more of the services given below:

a) Operation.

b) Private transfers.

c) Accommodation.

d) Any pre-operative tests recommended for you.

e) Host.


2.1. The information (I.e. test results, pictures, prescriptions, etc.) provided by you through email exchanges, video consultations or telephone conversations will be reviewed by the service provider (SHIFT) before treatment plans are offered. Thus, changes may be made to your treatment plan after you have been examined by the Service Provider before your Procedure.

2.2. You are at liberty to choose whether to go ahead if such changes occur. In cases like this, you are entitled to get a refund for tests, consultations and other services for which payment has been made. However, we are not responsible for refunding your travel, accommodation and transfer costs as such services are handled by third party providers who are not under the control of SHIFT.


3.1. Schedules containing relevant information will be provided to you as part of this contract. Information contained in these schedules are listed below:

a) Detailed information about the costs of your package

b) Detailed Information about your package

c) Information about health formalities required for the journey and the stay

d) Detailed information about visa and passport requirements which can also be obtained from

3.2. You will be provided with information about your journey before embarking on it. This information will be made available to you in good time and will include the following:

a) The name, address and telephone number of an agency in that locality that can provide assistance to you.

b) The times and places of intermediate stops and transport connections.

3.3 The Schedules containing the above information, which we will provide to you, form an important part of this contract, and as such, it should be read together with it.


Reading our literature

4.1. Before accepting this agreement, you will read the literature given to you, including information contained on our website in relation to matters highlighted in paragraph 3.1. By accepting this agreement, it means that you have read and understood the information provided to you.

Travel information, passports, Visas and documentation

4.2. It is your responsibility to make provision for the following:

a) A valid, acceptable passport.

b) A visa, if necessary.

c) Other documentation.

4.3. It is your responsibility to submit passenger information to your airline in advance of travel if required.

4.4. All entry requirements for both your final destinations and any stop-off point must be met by you.

4.5. By failing to satisfy the requirements stipulated in paragraphs 4.1, 4.2 and 4.3, or providing incorrect information or documents, you accept that you may be denied carriage and entry to the country you are visiting. In such cases, you accept and acknowledge that you will be solely responsible for all resultant losses, and SHIFT will accept no responsibility or liability thereof.

4.6. You are fully responsible for any fines or costs (including the costs of an immediate return flight) you accrue due to your failure to travel with the required passport, visa or other documentation. In such situations, SHIFT accepts no liability as no compensation, expenses, refund or other sum will be paid.

4.7. SHIFT bears no responsibility for you missing your flight, including your connections. It is your responsibility to provide all necessary documents, including passports and visas.

Health precautions

4.8. You will be given health advice about your specific needs, or any required or recommended vaccinations well enough before travel. This information can be obtained from many local websites.

4.9. You are also required to seek advice from your local GP.


4.10. You are required to take out insurance with an approved insurer before purchasing a Treatment Package from us. The essence of this is to indemnify you for any losses that you may suffer due to insolvency, travel problems or medical issues. By accepting these Terms and Conditions, it implies you have accepted this obligation.


5.1. Details of your medical history must be submitted to SHIFT before beginning your journey, so as to help determine your suitability for the planned surgery. Your acceptance of these Terms and Conditions means that you agree that the details of your medical history, including your test results, pictures, prescriptions, will be shared with your Service Provider. We cannot be held responsible if the medical history form has not been thoroughly or honestly completed, or if any information is withheld.

5.2. Your acceptance of these Terms and Conditions implies giving us permission to obtain your patient file (including your examination and treatment results, treatment plan as well as before and after pictures) for our records. Be rest assured that we shall not sell or otherwise transfer your personal information to any party other than to deliver the services requested by you.


6.1. You may decide to cancel your booking at any time by notifying us in writing. The cancellation takes effect from the day on which the written notification of cancellation gets to us. The time at which the notification of cancellation is received will determine the scale of charges payable. However, the cancellation charge is always confined to actual expenses incurred and disbursements made.


7.1. The confidentiality of your personal details is of utmost priority to us. We are not going to disclose your data, records or information without your consent and will only be shared with those involved with your treatment.


8.1 SHIFT maintains all patient information in accordance with Turkish laws pertaining to the release and disclosure of personal health information in order to ensure your privacy. The before and after pictures of patients might be used for illustrative purposes, especially to show possible results from various procedures. We hereby undertake that these pictures will not be edited or enhanced in any way to change the appearance of procedure or treatment. Your personal information will not be sold or rented to third parties. Your acceptance of these Terms and Conditions implies that you agree that SHIFT can use your before and after pictures in order to operate and enhance its website, to provide customer service, to process your transactions, to carry out research and analysis targeted at enhancing its products, services and technologies as well as to display personalised content to your interests and preferences.


9.1. This Agreement is under the law of the Republic of Turkey and is within the jurisdiction of the courts of Istanbul.

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