Support

Patient Concern Resolution Policy

Patient Dissatisfaction Protocol

A hair transplant is a big decision and a significant investment in your self-esteem and appearance. That’s why we provide our patients with clear and detailed instructions on how to care for their hair and scalp following the procedure, these instructions play a huge role in the success of the operation and we make sure that they are following them as much as possible.

We take every measure to ensure that our patients are completely satisfied with their results. If a patient is not satisfied with their hair transplant, we have a clear policy in place to address these concerns.

Unfulfilled patient:

We encourage our patients to speak with their surgeon/assistant to address any concerns or issues they may have. We will then evaluate the case and determine the best course of action, which may include additional procedures, revisions or touch-ups to achieve the desired results for free or for a tiny fee.
Our ultimate goal is to ensure that every patient leaves our clinic with beautiful, natural-looking hair that they feel confident and happy with.

Accepting the result:

Please be aware that there are some cases where the results can’t be improved, and the patient has to accept the results. Especially if the patient hasn’t provided the right medical history before the operation, has not followed the instructions carefully, wasn’t responsive during the aftercare support, or if the patient insisted on a technique, planning, or design that was not recommended by SHIFT.

Expectation:

It’s important to have realistic expectations, before making a decision, hair transplant is there to improve your look and move your self-esteem forward, it cannot give you the hair you used to have while you were a kid.
Unlike many commercial clinics, we have strict policies on accepting patients and we always give realistic expectations and numbers to our patients.

Refunds:

It’s important to note that beauty medical procedures such as hair transplants are considered elective and are not covered by insurance, thus, no refunds are offered for hair transplant procedures.

Support Ticket Submission

This form is to open a support ticket with SHIFT.

If you are looking for healing/aftercare support, We periodically notify our patients on time, or you can email/WhatsApp us. 

Conditions:

  • The operation date has to be at least 12 months ago.
  • Sharing photos from all sides of your head (not only small parts)
  • Photos have to be newly taken.
  • Your hair in the photos must be dry (not wet or greasy).
  • Your hair should be without braids or dreadlocks.

Fill in the form below as required, and we will process your submission and get back to you as soon as we can.

Note that any defect in the 5 conditions above will make this ticket invalid.

Support 1
The optimal positions for more precise assessment.

    Full Name*

    Email*

    Operation date*

    Have you been contacted by us during your healing process? *

    Have you been contacted by us during your aftercare process? *

    Have you followed the pre- and post-operative instructions very well? *

    Have you had any treatments after your operation with us? If yes, please list them*

    Have you got your newly implanted grafts scratched at the first 11 days? *

    Have you got any support during the growth stage from other clinics? *

    Have you told us your correct medical history before the operation? *

    Finally, have you read the instructions file we gave you? *
    YesNo

    Your Message *

    Front Hair Photo*

    Left Side Photo*

    Right Side Photo*

    Midscalp Photo*

    Back of the Head Photo*